Maintenance mode
Ticket search, checkout and creator tools are temporarily unavailable while maintenance is carried out.
Booking references and organiser accounts remain valid. Please try again once the maintenance message has cleared.
Support
This support page gives the public site a clear home for help routes. The first support direction is email plus a chat/contact form while exact addresses, response expectations and incident communication rules are confirmed.
Buyers can use Find Tickets with their booking reference and buyer email once the backend lookup endpoint is connected in the live environment.
Live checkout support depends on the chosen payment provider, return URLs, webhook handling and failed-payment recovery rules.
Organisers can use Creator Login for event setup and admin tools in local development. Production onboarding, account approvals and team-invite rules still need confirmation.
Questions about venue access, content warnings, age suitability, performance changes, refunds and event-specific fulfilment normally need organiser-owned information.
A provisional noindex status page exists for maintenance checks. Public incident-update rules, contact links and update cadence still need approval before it becomes a public indexed status page.
Contact form
Use the form for ticket lookup help, payment questions, organiser queries, account access, wallet-pass status or accessibility questions. Please include a booking reference when you have one.
